Cancel Your Order

Changed your mind? No problem. As long as your order hasn't shipped yet, we can cancel it for you and issue a full refund.

How to cancel

1. Email info@yourgiftz.com with the subject line 'Cancel order'.
2. Include your order number (you'll find it in your order confirmation email) and the email address you used to order.
3. We'll confirm your cancellation by email, usually within 24 hours on business days.

Please note: orders are processed within 1–2 business days. Once your order has shipped, it can no longer be cancelled, but you can still return it after delivery under our Returns & Refunds policy.

Your refund is issued to your original payment method and usually appears on your statement within 3–5 business days.