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Free US shipping · 30-day returns · Bundle & save up to 20%

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MENS
WOMENS

Help center

How can we help?

Quick answers about orders, shipping, returns and gifting.

Orders & payment

Placing, changing and paying for your order

How do I place an order?

Pick a product and the right option, tap Add to cart and go to checkout. Enter your shipping details, choose how you want to pay and place your order. Your order confirmation arrives by email right away.

Which payment methods do you accept?

All major credit and debit cards plus the express payment options shown at checkout. Every payment runs through Shopify's secure, SSL-encrypted checkout – we never see or store your card details.

American Express Apple Pay Diners ClubDiscoverGoogle Pay Mastercard Shop Pay Visa

Can I change or cancel my order?

Yes, as long as it hasn't shipped yet. Email info@yourgiftz.com with your order number as soon as possible, or see our Cancel Your Order page. Once shipped, you can still return it after delivery.

Do I need an account to order?

No. You can check out as a guest. With an account you can see your order history and join the YourGiftz Lounge for member-only deals.

Is it safe to shop at YourGiftz?

Yes. YourGiftz is operated by MiYou Ventures LLC in Cheyenne, Wyoming. Checkout is powered by Shopify, every order comes with tracking, and you're covered by our 30-day return policy.

Shipping & delivery

Free US shipping on every order

How much does shipping cost?

Nothing. Shipping is free on every US order, with no minimum.

How long will my order take?

Orders are processed within 1–2 business days. After that, delivery usually takes 7–14 business days within the contiguous US. Alaska, Hawaii, Puerto Rico and APO/FPO addresses may take a few days longer. See our Shipping Policy.

When should I order to get it before Christmas?

To be safe, we recommend ordering by December 1. Delivery times are estimates and carriers get busier during the holidays, so the earlier the better.

How can I track my order?

As soon as your order ships, you'll get an email with your tracking number. You can also follow it on our Track Your Order page.

Will I pay customs or import fees?

No. All import duties and customs fees are covered by us. Only applicable sales tax is added at checkout, so there are no surprises at your door.

Do you ship outside the United States?

At the moment we only ship to addresses in the United States.

My package hasn't arrived. What now?

Check your tracking first. If your package seems stuck or lost, email us and we'll reship it. If you still haven't received it within 60 days of shipment, you'll get a full refund.

Returns & refunds

30 days to change your mind

What is your return policy?

You can return your order within 30 days of delivery, no reason needed. Items must be unused and in their original condition with tags attached. Full details are on our Returns & Refunds page.

How do I start a return or exchange?

Email info@yourgiftz.com with your order number and the item(s) you'd like to return or exchange. We'll send you the return instructions and address.

When will I get my refund?

We process refunds within 10 business days after your return arrives at our warehouse. Your bank may need another 3–5 business days to show it on your statement.

My item arrived damaged. What should I do?

We're sorry! Email a photo of the damage and your order number to info@yourgiftz.com and we'll send you a free replacement.

Gifts & bundle deals

Make every gift a little easier

Can I ship a gift directly to someone else?

Yes! Just enter the recipient's name and address as the shipping address at checkout. Your order confirmation and receipt are emailed to you, not to them.

How do the bundle discounts work?

Mix and match anything in the store: buy 2 and save 10%, buy 3 and save 15%, buy 4 or more and save 20%. The discount is applied automatically in your cart – no code needed.

What if they don't love their gift?

No problem. Gifts can be returned within 30 days of delivery under our return policy. Contact us with the order number and we'll help.

Products

Sizes, photos and product details

How do I find the right size?

Check the size chart on the product page. Sizes can run differently from typical US sizing; if you're between sizes or unsure, email us and we'll gladly help you choose.

Will my product look exactly like the photos?

We show our products as accurately as possible. Colors can look slightly different depending on your screen settings.

Something is sold out. Will it come back?

Many popular items are restocked regularly. Add it to your wishlist with the heart icon, or email us and we'll let you know if it's coming back.

Still have a question?

Our team replies within 24–48 hours, Monday to Friday.