Help center
Quick answers about orders, shipping, returns and gifting.
Placing, changing and paying for your order
Pick a product and the right option, tap Add to cart and go to checkout. Enter your shipping details, choose how you want to pay and place your order. Your order confirmation arrives by email right away.
All major credit and debit cards plus the express payment options shown at checkout. Every payment runs through Shopify's secure, SSL-encrypted checkout – we never see or store your card details.
Yes, as long as it hasn't shipped yet. Email info@yourgiftz.com with your order number as soon as possible, or see our Cancel Your Order page. Once shipped, you can still return it after delivery.
No. You can check out as a guest. With an account you can see your order history and join the YourGiftz Lounge for member-only deals.
Yes. YourGiftz is operated by MiYou Ventures LLC in Cheyenne, Wyoming. Checkout is powered by Shopify, every order comes with tracking, and you're covered by our 30-day return policy.
Free US shipping on every order
Nothing. Shipping is free on every US order, with no minimum.
Orders are processed within 1–2 business days. After that, delivery usually takes 7–14 business days within the contiguous US. Alaska, Hawaii, Puerto Rico and APO/FPO addresses may take a few days longer. See our Shipping Policy.
To be safe, we recommend ordering by December 1. Delivery times are estimates and carriers get busier during the holidays, so the earlier the better.
As soon as your order ships, you'll get an email with your tracking number. You can also follow it on our Track Your Order page.
No. All import duties and customs fees are covered by us. Only applicable sales tax is added at checkout, so there are no surprises at your door.
At the moment we only ship to addresses in the United States.
Check your tracking first. If your package seems stuck or lost, email us and we'll reship it. If you still haven't received it within 60 days of shipment, you'll get a full refund.
30 days to change your mind
You can return your order within 30 days of delivery, no reason needed. Items must be unused and in their original condition with tags attached. Full details are on our Returns & Refunds page.
Email info@yourgiftz.com with your order number and the item(s) you'd like to return or exchange. We'll send you the return instructions and address.
We process refunds within 10 business days after your return arrives at our warehouse. Your bank may need another 3–5 business days to show it on your statement.
We're sorry! Email a photo of the damage and your order number to info@yourgiftz.com and we'll send you a free replacement.
Make every gift a little easier
Yes! Just enter the recipient's name and address as the shipping address at checkout. Your order confirmation and receipt are emailed to you, not to them.
Mix and match anything in the store: buy 2 and save 10%, buy 3 and save 15%, buy 4 or more and save 20%. The discount is applied automatically in your cart – no code needed.
No problem. Gifts can be returned within 30 days of delivery under our return policy. Contact us with the order number and we'll help.
Sizes, photos and product details
Check the size chart on the product page. Sizes can run differently from typical US sizing; if you're between sizes or unsure, email us and we'll gladly help you choose.
We show our products as accurately as possible. Colors can look slightly different depending on your screen settings.
Many popular items are restocked regularly. Add it to your wishlist with the heart icon, or email us and we'll let you know if it's coming back.
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Our team replies within 24–48 hours, Monday to Friday.
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